Press & mediaVisit
GROUP
site
UK passport photos must measure:
45 mm high × 35 mm wide
Our passport photo booths automatically produce photos in the correct UK passport size and format, following official GOV.UK requirements.
Digital UK passport photos cost £10.00. Machines are contactless only and accept bank cards and mobile payments.
Yes. The booth provides on-screen instructions to help you take a photo that meets the UK Passport Office's photo requirements.
You can view the official passport photo guidelines here:
https://www.gov.uk/photos-for-passports
Yes. The booth allows up to 3 attempts to retake your photo.
When selecting the Digital UK Passport option, the booth prints 4 photos with a unique code displayed at the top. Visit https://www.gov.uk/apply-renew-passport and enter your unique code when prompted.
Your code is case sensitive and must be entered exactly as shown on your printout.
Enter it in three separate boxes:
1. First box (lower case): idpass
2. Second box (lower case): uk
3. Third box: a unique 8-digit code comprised of upper case and lower case characters
Example:
idpass uk AsTLN2cM
Your unique code is valid for 30 days. The UK Passport Office requires a photo taken within one month of applying for a passport. After 30 days, the code will expire and your digital photos will be automatically deleted.
No. UK passport codes can only be used for UK passport applications on the GOV site.
If you require an Irish passport code, you will need to select the Irish passport option on screen in the booth.
The digital photo code provided at Photo-Me booths is only intended for uploading UK passport photos for UK government passport applications.
Photo-Me does not provide digital images or codes for other applications, such as driving licences, visas, or other forms of ID. For these applications, only printed photos can be used, provided they meet the photo requirements of the organisation requesting them.
Please note that Photo-Me does not retain copies of photographs taken in its booths. Therefore, images cannot be reprinted, emailed, or retrieved after your session.
Yes. Your printout includes 4 printed photos. These ID photos can be used for UK passport applications and other applications that accept paper photo formats, provided they meet the required specifications.
Please allow up to 72 hours after your photo has been taken for your digital passport code to become active.
During this time, please try the code intermittently.
If the issue continues after 72 hours, please refer to our troubleshooting guide:
https://help.megroup.uk/articles/my-digital-passport-code-is-not-working
You can find your nearest booth here: https://help.megroup.uk/our-sites
Place your laundry in the washing machine.
Close the door.
Select the wash programme, temperature, and any optional extras (pre-wash, fabric softener) on the control panel.
Pay by card or other available contactless payment method.
Start the wash cycle.
Place your laundry in the dryer.
Close the door.
Select the cycle time and temperature on the control panel.
Pay by card or other available contactless payment method.
Return to start the dryer.
Small wash: £5.50 + £1 optional softener + £1 optional pre-wash
Large wash: £11 + £2 optional softener + £2 optional pre-wash
Dryer: £3.50 per 15 minute cycle
Detergent is included; optional extras are charged as listed.
All of our detergent and softener is sourced specifically for our machines and both are non-bio.
Wash cycle time: 30–40 minutes
Drying time: 30–45 minutes recommended (you can select longer if needed)
Washer capacity:
Small: 8–9 kg
Large: 18–20 kg (ideal for duvets and bulky items)
Dryer capacity: 18–20 kg
Our machines offer the following wash temperatures: 15°C (delicate, no spin), 30°C, 40°C, and 60°C.
(Available temperatures may vary depending on the machine)
Optional extras: Pre-wash or fabric softener
Drying cycles are approximately:
Low: 40°C
Medium: 55°C
High: 60°C
You can wash most laundry, including clothes, household linen, duvets, cushions, and bulky textiles. Please follow garment care labels.
❌ Not allowed: pet items, heavily soiled items, rugs, and unsuitable non-textile items.
No. Detergent is included, and fabric softener is available as an optional add-on.
Yes. Machines stay locked during the wash cycle. You can enter your phone number to activate the free text Alert, which notifies you a few minutes before the cycle finishes.
Please note: Customers are responsible for the safety and security of their belongings at all times.
No. Dryer doors can be opened at any time. For best results, we recommend staying nearby and only opening the door when the cycle finishes.
Please note: Customers are responsible for the safety and security of their belongings at all times.
Once the cycle is finished, open the door and remove your laundry. Make sure nothing is left inside for others to use.
You can dry most types of laundry.
❌ Not allowed:
Pet items
Heavily soiled items
Rugs
oily or greasy clothes (fire risk)
Our machines are contactless only and accept bank cards or compatible mobile payments (e.g., Apple Pay).
If your payment does not work:
Your account will not be charged, but please check your bank statement to ensure no payment was taken.
You can try another card or contactless payment method.
If the issue persists, report the machine for repair here: https://help.megroup.uk/help/broken-machine
Our machines will prompt you to enter an email address to receive a receipt.
If the machine isn’t sending receipts, please report it for repair here: https://help.megroup.uk/help/broken-machine
You can claim a refund using our automated online form here:
https://help.megroup.uk/refund-redirect
Refunds typically take 5–7 working days after submission to allow for necessary checks.
If you have issues completing the form or need to submit multiple requests, please contact our customer support team here:
https://help.megroup.uk/
Ensure the door is fully closed
Press the START button
Check that payment has been completed correctly
Confirm the correct programme, temperature, and time are selected
To help unlock the door, please try the following steps:
Press START again and wait a few minutes to see if the door unlocks. (Do not make any additional payments.)
If this does not work, please speak to the on-site staff who can switch off the power to the machine. After 5–10 minutes, the machine should reset, and the door should unlock.
If the issue persists and the door still does not unlock, please contact our customer support team for further assistance:
https://help.megroup.uk/
Examples include:
No water filling
Water not draining
Dryer not spinning
Laundry coming out dry
If you experience any of these issues, please contact our customer support team as soon as possible for assistance:
https://help.megroup.uk/
